The video call automatically goes the sales representative who is available. If there are multiple users clicking the “Click to Video Call” button at the same time, then depending on the available agents and number of customers, the last caller will automatically get a “Call Waiting” option and the moment any of the agents is free the call will be routed to that agent.
After every 15 seconds, the software searches for available agents to reroute the call depending on the number of customers making calls.
Give customers what they want – quick and easy resolutions to their issues. Peoplelink Customer Support Application helps you provide personalized support when and where they need it, so customers stay happy.
Productive agents are happy agents. Give them all the support tools and information they need to best serve your customers.
PeopleLink Support lets you customize your support and configure any workflow. Our software is powerful enough to handle the most complex business, yet flexible enough to scale with you as you grow.