PeopleLink

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PeopleLink
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+91 (40) 66903960

Video Customer Support

Video Customer Support is a workflow application specially designed for websites where by just putting a simple JavaScript file, you can enable “Click to Video Call” button which will directly connect to sales representatives and agents at the backend.

Our Smart Routing Algorithm helps deliver customer’s delight

The video call automatically goes the sales representative who is available. If there are multiple users clicking the “Click to Video Call” button at the same time, then depending on the available agents and number of customers, the last caller will automatically get a “Call Waiting” option and the moment any of the agents is free the call will be routed to that agent.

After every 15 seconds, the software searches for available agents to reroute the call depending on the number of customers making calls.

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Lead customers to happiness

Give customers what they want – quick and easy resolutions to their issues. Peoplelink Customer Support Application helps you provide personalized support when and where they need it, so customers stay happy.

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Support your support

Productive agents are happy agents. Give them all the support tools and information they need to best serve your customers.

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Grow without growing pains

PeopleLink Support lets you customize your support and configure any workflow. Our software is powerful enough to handle the most complex business, yet flexible enough to scale with you as you grow.