Video Customer Support
PeopleLink video customer support adds a click-to-video button to your website so visitors reach a sales or service agent instantly, face to face. A smart routing algorithm connects each caller to an available agent and automatically reroutes waiting calls, checking for a free agent every 15 seconds. It installs with a simple JavaScript snippet, with no download for your customers.
Video Customer Support
Enable seamless video communication between customers and sales representatives with our innovative Click to Video Call solution.
Video Customer Support
Video Customer Support is a workflow application specially designed for websites where by just putting a simple JavaScript file, you can enable "Click to Video Call" button which will directly connect to sales representatives and agents at the backend.
Our Smart Routing Algorithm helps deliver customer's delight
The video call automatically goes the sales representative who is available. If there are multiple users clicking the "Click to Video Call" button at the same time, then depending on the available agents and number of customers, the last caller will automatically get a "Call Waiting" option and the moment any of the agents is free the call will be routed to that agent.
After every 15 seconds, the software searches for available agents to reroute the call depending on the number of customers making calls.
Key Features
Discover the powerful features that make our Video Customer Support solution the perfect choice for your business
Lead customers to happiness
Give customers what they want, quick and easy resolutions to their issues. Peoplelink Customer Support Application helps you provide personalized support when and where they need it, so customers stay happy.
Support your support
Productive agents are happy agents. Give them all the support tools and information they need to best serve your customers.
Grow without growing pains
PeopleLink Support lets you customize your support and configure any workflow. Our software is powerful enough to handle the most complex business, yet flexible enough to scale with you as you grow.
Why Choose Video Customer Support?
Transform your customer service experience with our innovative video support solution
Increased Sales
Boost conversion rates with face-to-face video interactions that build trust and engagement.
Faster Resolution
Resolve customer issues quickly with visual communication and real-time problem solving.
Better Experience
Provide personalized customer service that enhances satisfaction and loyalty.
Cost Effective
Reduce support costs while improving service quality and customer retention.
See PeopleLink in your space.
Book a free demo or request a quote, and our AV specialists will design the right setup.