Video Conferencing Endpoints, Codecs and MCUs

This Schedule applies to Products in Annexure A category 8 and Schedule is subject to Clause 6.8 of the Policy.

The Customer acknowledges that:

(a) audio and video quality in a call is dependent upon network bandwidth, latency, jitter and packet loss, which are outside PeopleLink's control;

(b) third-party unified communications platforms are updated by their operators from time to time, and interoperability is accordingly warranted only against the platform versions listed in the datasheet at the date of sale.

The following shall constitute a defect:

(a) failure of any published port, interface or input/output;

(b) failure to achieve the published resolution and frame rate at the recommended bandwidth on a network compliant with the datasheet thresholds;

(c) failure of an MCU to achieve its published or licensed port capacity on a compliant network;

(d) thermal shutdown under continuous operation within the rated ambient range with ventilation per the installation manual; and

(e) failure of embedded software to perform substantially in accordance with the published specification within ninety (90) days of the invoice date.

(a) Call quality attributable to network performance outside the datasheet thresholds;

(b) behaviour, incompatibility, loss of function or degradation arising from any change to a third-party operating system, platform, application, service, protocol, certificate, codec, security requirement or interface occurring after the date of sale, including the withdrawal, deprecation or modification of any feature or interface relied upon by the Product. The Customer acknowledges that such changes are outside PeopleLink's control and that PeopleLink gives no warranty or undertaking that any Product will remain compatible with, or continue to interoperate with, any third-party platform as that platform may from time to time be changed. PeopleLink may, at its sole discretion and without any obligation to do so, develop and release a firmware or software update addressing such a change; PeopleLink gives no assurance that any such update will be developed, that it will be released within any particular time, or that it will restore any particular feature or level of performance, and the technical or commercial feasibility of any such update shall be determined by PeopleLink alone. Where PeopleLink elects to release such an update generally, it shall be made available to the Customer at no charge; but any update, adaptation, re-engineering, re-certification, integration or testing requested by or undertaken for a particular Customer, and any deployment, on-site upgrade or re-configuration of Products in consequence of a third-party change, shall be a chargeable service in accordance with Clause 12 of the Policy and shall be subject to a separate written scope, timeline and commercial arrangement. No such change, and no delay in or absence of an update, shall constitute a defect in the Product, entitle the Customer to reject or return the Product, or extend the Warranty Period.

(c) expiry of licences or subscription features;

(d) configuration changes made otherwise than by PeopleLink; and

(e) loss of recordings or configuration (Clause 6.7 of the Policy).

Completion of L1 remote diagnosis, including verification of network compliance with the datasheet thresholds, is a condition precedent to any hardware claim under this Schedule.

Return-to-base service as standard; on-site service for installed room systems and MCUs.

Remote controls, batteries, cables and rack hardware — six (6) months.