Product Warranty Policy

2.1 This Warranty Policy applies to all hardware products manufactured, supplied or distributed by PeopleLink, comprising:

(a) LED display systems, whether for indoor or outdoor installation;

(b) interactive display panels, boards and whiteboards;

(c) projection screens, retractable screens and monitors, and document cameras;

(d) podiums, lecterns and mobile collaboration units;

(e) cameras, including pan-tilt-zoom, tracking, videobar and webcam devices;

(f) audio equipment, including digital signal processors, wireless microphone systems, amplifiers, speakers, microphones, speakerphones and conference systems;

(g) video conferencing endpoints, codecs and multipoint control units;

(h) medical, telehealth and mobility carts, and their mounting systems;

(i) computing modules, embedded systems and open pluggable specification (OPS) modules; and

(j) cables and Accessories supplied with or for any of the above.

2.2 The product ranges falling within each category above are those published from time to time in the PeopleLink product catalogue at www.peoplelinkvc.com. The addition of a new product to an existing category does not require amendment of this Warranty Policy.

2.3 The Warranty Period applicable to each category is set out in Annexure A.

2.4 This Warranty Policy is given by PeopleLink directly to the Customer. No Authorised Partner is authorised to make, extend, vary or pass through any warranty on behalf of PeopleLink. Any warranty or assurance given by an Authorised Partner in excess of this Warranty Policy is the sole obligation of that Authorised Partner and does not bind PeopleLink.

3.1 The Warranty Period for each category of Product is as set out in Annexure A.

3.2 Commencement. For Installed Systems, the Warranty Period commences on the Commissioning Date, provided the installation is registered with PeopleLink within thirty (30) days of handover. For all other Products, the Warranty Period commences on the date of the PeopleLink invoice.

3.3 Accessories carry the Warranty Period stated in Annexure A irrespective of the Warranty Period applicable to the primary unit or equipment with which they were supplied.

3.4 Where no proof of purchase is produced, the Warranty Period shall be computed from the manufacturing date encoded in the Product serial number.

3.5 The Warranty Period is recorded against the Product serial number and the corresponding invoice or handover document, which the Customer shall preserve.

4.1 PeopleLink warrants that each Product and its Accessories shall be free from defects in materials and workmanship under normal use during the applicable Warranty Period. This warranty extends to manufacturing defects and hardware malfunctions arising under normal use.

4.2 If a Product is found defective in materials or workmanship during the Warranty Period, PeopleLink shall, at its sole discretion, repair the Product or replace it with the same or a functionally equivalent Product. Replacement Products and parts may comprise re-manufactured or refurbished parts or components.

4.3 Repair or replacement in accordance with this Clause shall constitute the Customer's sole and exclusive remedy in respect of a defective Product.

4.4 The availability of service and the estimated response time in any case may vary according to the remoteness or accessibility of the location of the Product.

5.1 A support ticket may be raised on the toll-free number 1800 208 3399 or by email to customerhelpdesk@peoplelinkvc.com.

5.2 A Technical Support Representative shall attend to the ticket in accordance with the PeopleLink L1/L2/L3 Support Level Process:

(a) L1 – Remote Troubleshooting: technical desk and online assistance;

(b) L2 – Field Visit: on-site assistance where the fault is not capable of remote resolution, provided without charge at locations to be confirmed; at other locations, travel, boarding and lodging expenses shall be chargeable and intimated in advance;

(c) L3 – Repair or Replacement: return-to-factory repair, or replacement under Clauses 9, 10 or 11.

5.3 PeopleLink shall acknowledge each ticket within a number of Business Hours to be confirmed, with a ticket reference and the name of the assigned engineer.

5.4 Escalation. Where a matter is not progressed, the Customer may escalate to the Regional Service Manager, and thereafter to the Head of Service, at 9247947659.

7.1 PeopleLink reserves the right, at its sole discretion, to invalidate this warranty and reject any claim where the reported defect has arisen from any cause other than a defect in materials or workmanship. Without prejudice to the generality of the foregoing, this warranty does not extend to:

(a) accidental damage of any nature;

(b) damage occasioned in transit where Clause 6.3 has not been complied with;

(c) dust, dirt or bug-like spotting caused by environmental conditions, including condensation arising from temperature differentials within the Product during rainy or high-humidity periods;

(d) use of the Product in an improper or inappropriate operating environment, including grounding (earthing) faults, heavy dust, or improper shutdown;

(e) defects or damage arising from the use of consumables, replacement parts, accessories or supplies not manufactured or approved by PeopleLink;

(f) installation, maintenance or usage not in accordance with the PeopleLink installation manual, product documentation, guidelines or standards;

(g) defects or damage caused by computer viruses, natural disasters, or the use of third-party accessories, optional products or consumables;

(h) improper use, usage not in accordance with product instructions, poor handling, or unreasonable or excessive use;

(i) damage caused by rodents or other pests;

(j) power-related issues, including voltage fluctuation, non-availability of a stabiliser, and air-conditioning or humidity conditions at the site;

(k) normal wear and tear, and cosmetic damage such as scratches, dents, paint damage and minor marks;

(l) image retention or burn-in on displays, boards and LED walls caused by prolonged display of static content;

(m) act of God, fire, flood, act of violence or any similar occurrence;

(n) unauthorised modification of the Product without prior written approval of PeopleLink;

(o) removal, alteration or defacement of the Product's serial number or warranty seal;

(p) service or repair by any person other than PeopleLink or an Authorised Service Provider;

(q) any claim for missing software or Accessories not reported within seven (7) working days of purchase;

(r) changes made to the normal settings of the Product;

(s) any form of physical damage, and customer-induced defects (CID).

9.1 This warranty shall not apply to any Product purchased:

(a) from any dealer, reseller or distributor not authorised by PeopleLink, including any such seller operating through e-commerce or online marketplaces;

(b) second-hand, or through online or offline trading platforms, classified advertising, or public or private forums; or otherwise than by way of purchase of the Product by the first Customer.

9.2 PeopleLink provides no warranty in respect of repaired or refurbished hardware sold by an Authorised Partner, which is not certified refurbished by PeopleLink.

10.1 This Clause governs replacement of factory-new Products found defective or Dead on Arrival, as determined by a PeopleLink Technical Support Representative. All requests shall be processed through PeopleLink Technical Support.

10.2 DOA replacements shall be issued only for factory-new Products found defective out of the box at the time of installation and reported within the DOA Window.

10.3 A replacement unit shall be despatched in advance of receipt by PeopleLink of the original defective unit, subject to compliance with this Clause.

10.4 The original invoice bearing a matching serial number may be required to validate warranty status.

10.5 The original defective Product shall be returned to PeopleLink, in proper packing, within thirty (30) days of receipt of the replacement. If not so returned, PeopleLink may raise an invoice for the List Price of the replacement unit. The parties agree that such sum represents a genuine pre-estimate of the loss likely to be suffered by PeopleLink and is not in the nature of a penalty. Where the defective Product is subsequently returned, such invoice shall be withdrawn or credited.

10.6 The replacement Device, spares or Accessories shall be covered under a new full-term product warranty of the duration applicable to that category under Annexure A.

10.7 Freight. PeopleLink shall bear both Outbound Freight and Return Freight in respect of a confirmed DOA, excluding duties, taxes and other applicable fees, which shall be to the Customer's account. Return shall be effected through a carrier nominated by PeopleLink.

10.8 Products that do not qualify for DOA replacement shall be processed under Clause 11 or Clause 12.

11.1 This Clause governs replacement of Products found defective within the Warranty Period, as determined by a PeopleLink Technical Support Representative.

11.2 Warranty replacements shall be issued only for Products determined by PeopleLink Technical Support to be defective within the applicable Warranty Period.

11.3 A like-new Device, spares or Accessories shall be despatched upon receipt of the defective items at the PeopleLink warehouse. PeopleLink may, at its discretion, despatch in advance of such receipt.

11.4 The original invoice bearing a matching serial number may be required to validate warranty status.

11.5 The original defective Product shall be returned to PeopleLink within thirty (30) days of receipt of the replacement, failing which Clause 10.5 shall apply mutatis mutandis.

11.6 The replacement unit shall be covered under warranty for the longer of (a) ninety (90) days, or (b) the unexpired remainder of the original Warranty Period.

11.7 Freight. PeopleLink shall bear standard economy Outbound Freight, excluding duties, taxes and other applicable fees, using a carrier of its choice. Expedited or priority freight, and all Return Freight, shall be borne by the Customer.

11.8 Products that do not qualify for warranty replacement may be processed under Clause 12.

12.1 This Clause governs both warranty and non-warranty repairs. Handling procedures and applicable fees shall be communicated by the PeopleLink RMA Team, Hyderabad Factory/Warehouse, at the time of issuance of the RMA. Customers shall contact PeopleLink Technical Support before despatching any Product for repair.

13.1 Save as expressly set forth herein, PeopleLink disclaims all other warranties, conditions and representations, whether express, implied or statutory, including any implied condition or warranty as to merchantable quality or fitness for a particular purpose, to the fullest extent permitted under the Sale of Goods Act, 1930 and other applicable law.

13.2 Any implied warranty or condition imposed by applicable law which cannot lawfully be excluded shall be limited in duration to the applicable Warranty Period.

13.3 In no event shall PeopleLink be liable for any incidental, special, indirect or consequential damages, including loss of business, profits, revenue, data or use, whether in contract or tort or based on warranty, arising out of or in connection with the use or performance of the Product, even if PeopleLink has been advised of the possibility of such damages.

13.4 If, notwithstanding the foregoing, PeopleLink is held liable, its aggregate liability shall be limited to the amount paid by the Customer, as evidenced by the Proof of Purchase, to PeopleLink or to an Authorised Partner for the Product concerned.

13.5 Nothing in this Warranty Policy shall operate to exclude or limit the liability of PeopleLink for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.

14.1 Nothing in this Warranty Policy shall prejudice any right available to the Customer under the Consumer Protection Act, 2019 or other applicable law, and the rights conferred hereunder are in addition to and not in derogation of such statutory rights.

14.2 Where any provision is held to constitute an unfair contract or unfair term, it shall be read down to the minimum extent necessary to render it valid, and the remainder shall continue in force.

15.1 The benefit of this warranty vests in the Customer named in the invoice or, for an Installed System, in the handover document.

15.2 Where a Product is transferred to another site or entity within the same group, or pursuant to a sale, merger or amalgamation of the Customer's business, the Customer may apply to PeopleLink at customerhelpdesk@peoplelinkvc.com with serial numbers and particulars of the transferee, and PeopleLink shall record the transfer for the unexpired Warranty Period at no charge.

15.3 This warranty shall not extend to any purchaser of second-hand equipment otherwise than in accordance with Clause 15.2.